|
Lean has become a worldwide movement. Lean concepts are not new and have been adopted and practiced across a broad range of industries. The term 'Lean' has become associated with certain business capability - to accomplish more with less. In the business realm Lean organizations use less human effort to perform their work, less materials to create their products, less time to develop them, and less energy and space to produce them. They're oriented towards customer demand, results and value.
Immediate Benefit, Lower Risk of Failure, Lower Cost
The methods learned in this class will ensure your service management efforts return an immediate and tangible benefit, lower the risk of your service management strategy failing, and result in significantly lower implementation costs.
Transportation, unnecessary movement of resources or information between processes.
Waiting, idle resources during work cycle.
Overproduction, quantities of product or service produced greater than demanded or agreed.
Defects, unacceptable quality
Inventory, excess capacity, idle and non-productive
Movement, unnecessary or excessive movement of resources and information within a processing step.
Extra Processing, Work performed beyond that required to satisfay the customer.
The Service Provider Organization (SPO), and the methods of service management, share a common goal with Lean - to provide the right quality service, to specific customer communities, at a mutually agreed cost to all parties. To achieve its goal, a SPO must first gain visibility, then management control over the quality and cost of the services it provides.
Lean is a conceptual term used to characterize a holistic and sustainable approach, a strategy, based upon satisfying customers and meeting their value expectations by providing quality products and services in a timely manner using just the right amount of resources. Lean is proven, makes sense, is accessible, inclusive, and appropriate for organizations of all sizes.
The principles of Lean are at the very core of most, if not all of today's most successul quality management approaches, including Six Sigma, Continuous Process Improvement, Total Quality Management, Business process Management, and ISO 9000, even ITIL.
The Lean Service Management class provides a detailed six-step approach to applying Lean methods and concepts to a Service Management strategy, lowering the risk of failure, increasing and accelerating benefits, and guaranteeing a customer focused and relevant approach.
 Download the Lean Service Management brochure.
Proven, Practitioner Led Training
ITSMI training is a differentiator. Each class is facilitated by an experienced practitioner actively involved in projects. An ITSMI class is designed to transfer knowledge and enable the service management professional to have an immediate, beneficial impact upon their own, and their organization's goals upon completing the class.
Please read our cancellation policy and payment policy before registering for classes.
| 
