Master the skills needed for top-notch information technology service management! The Certified Service Management Professional (CSMP) designation represents the pinnacle of achievement in service management. This credential provides practical advice on how to establish an effective approach to the design, development, implementation and ongoing operation of a customer centric and value focused service management strategy.

HIGHLITES

Duration: five days.

Audience: Service management professionals, both internal to a service provider and external consulting to the same, responsible for the design, development, deployment and operations management of a service management strategy.

Scope: The service management framework, enterprise, business and service models, 15-stage service lifecycle, nine supporting lifecycles, service governance framework, and an overview of the seven knowledge domains and thirty-eight knowledge areas.

Examination: Four-hour, multiple-choice.

Prerequisites: None.

The class is practical and ideal for anyone who is responsible for a service management strategy, including those professionals who may offer consulting and education services to service provider organizations.

The CSMP has been developed to the stringent standards-based criteria as required by the American National Standards Institute (ANSI).

Lesson Plan

The class may be delivered under license by any person authorized through the Registered Education Provider (REP) program managed by the Service Management Institute. The content of the class includes:

Principles of Service Management
Elements of a Successful Service Model, including the governance framework, service planning process, fulfillment plan, service portfolio, service catalog, the service lifecycle, and a detailed exploration of each of the 15 lifecycle stages
The nine supporting lifecycles, including the requirement, event, request, support and quality lifecycles
Key roles and competencies
How to apply test-taking strategies and techniques designed to improve performance on the CSMP exam

View the official syllabus described at the SM-I website here.

Service Management - How-To Clinics (Non Certification)

The Winter 2008 Semester begins November 1st, 2007. Find a class near you by selecting one of the following credential based links:

Lean Service Management™ - Six Steps to Successful Service Management

Accredited ITIL® Training Organization (ATO)

ITSMI pioneered the launch of ITIL education in the United States, was the first US company to achieve 'accredited training organization (ATO)' status, commissioned the first ITIL Service Manager class, and has successfully delivered ITIL training leading to individual certification since 1996.

Check out the current scope of our ITIL training here.

Please read our cancellation policy and payment policy before registering for classes.