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The Certified in Service Management Foundation (CSMF) designation is earned following the successful completion of the a demanding curriculum and standards based examination. The CSMF for IT Professionals (ITSM Foundation) credential validates an individual's comprehensive understanding of the thirty eight competencies and seven major domains within the IT service management body of knowledge (ITSM).
Duration: three days.
Audience: Individual professionals directly involved in the design, development, deployment and operation of a service management strategy.
Scope: The objectives, concepts, major activities and key artifacts of seven major job roles and thirty-eight competencies required within a service provider organization.
Examination: Optional, two-hour, multiple-choice.
Prerequisites: None.
This class is ideal for individuals working within a service provider organization and requiring foundational knowledge of the key elements of a service management framework as used within an information technology organization providing information system services to customer communities.
This credential is an important element of the only service management specific personal accreditation certificate program approved as a preliminary applicant for accreditation by the American National Standards Institute® (ANSI).
The class is delivered under license by ITSMI as a an authorized Registered Education Provider (REP), a program managed by the Service Management Institute. The content of the class includes:
- The IT service management body of knowledge (ITSM)
- The principles of a LEAN approach service management
- The Business Service Management Knowledge Domain
- The Service Fulfillment Management Knowledge Domain
- The Service Quality Management Knowledge Domain
- The Service Delivery Management Knowledge Domain
- The Service Operations Management Knowledge Domain
- The Service Infrastructure Management Knowledge Domain
- The Value Management Knowledge Domain
- Knowledge Domains, Knowledge Areas, Service Lifecycle and Governance
 View the official syllabus described at the SM-I website here.
Service Management - How-To Clinics (Non Certification)
The Winter 2008 Semester begins November 1st, 2007. Find a class near you by selecting one of the following credential based links:
Accredited ITIL® Training Organization (ATO)
ITSMI pioneered the launch of ITIL education in the United States, was the first US company to achieve 'accredited training organization (ATO)' status, commissioned the first ITIL Service Manager class, and has successfully delivered ITIL training leading to individual certification since 1996.
Check out the current scope of our ITIL training here.
Please read our cancellation policy and payment policy before registering for classes.
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