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The CASM designation stands for Certified Associate in Service Management and is achieved on the successful completion of a specific curriculum and standards based examination. The CASM credential validates an individual's general understanding of the key principles of service management described within the IT service management body of knowledge (ITSM).
Duration: one day.
Audience: Customers and third-party suppliers of service providers, internal provider staff not directly involved in strategy design and development.
Scope: Key principles of service management from a customer, service provider and third-party supplier perspective.
Examination: Optional, one-hour, multiple-choice.
Prerequisites: None.
This content is ideal for anyone who is part of a customer organization and interested in understanding more about the key terms, methods and operational aspects of a service provider organization, so they can better express their needs, request service, and confirm its delivery. It is also especially useful to any member of a service provider organization.
ITSMI training is a differentiator. It is designed to address the needs of general, or specialized roles within a service provider organization, and uniquely supports the customer view of value, desired results, and bottom line benefit.
The class is delivered under license by ITSMI as a an authorized Registered Education Provider (REP), a program managed by the Service Management Institute. The content of the class includes:
- Principles of service management
- Expressing a need as a service requirement
- Requesting service from a service provider
- The service level negotiation process
- The consequence of changing requirements and capabilities
- Preparing for the delivery of the service
- Verifying the quality of service delivered
- The true scope of service support responsibilities
- Defining the impact of a service upon operations
- Service reward and penalty schemes
- Expressing future demand for service
 View the official syllabus described at the SM-I website here.
Service Management - How-To Clinics (Non Certification)
The Winter 2008 Semester begins November 1st, 2007. Find a class near you by selecting one of the following credential based links:
Accredited ITIL® Training Organization (ATO)
ITSMI pioneered the launch of ITIL education in the United States, was the first US company to achieve 'accredited training organization (ATO)' status, commissioned the first ITIL Service Manager class, and has successfully delivered ITIL training leading to individual certification since 1996.
Check out the current scope of our ITIL training here.
Please read our cancellation policy and payment policy before registering for classes.
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