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ITSMI has a long tradition of providing the very best quality service management education with a distinct focus on the needs of the service management professional, pragmatic presentation, and leveraging personal experience of lessons learned.
PRAGMATIC, PRACTICAL, EXPERT FACILITATION
"ITSMI's instructors know IT and facilitate not preach, they understand our challenges and they are not bound by the curriculum or need to coach you to pass the exam. The class and workbook are just more comprehensive, practical, and relevant to any IT organization needing to deliver value quickly from an ITSM initiative."
Deborah Service
VP - Infrastructure Management, Thomsons Financial
Our training offerings are designed to enable,and empower the professional inside customer or provider organizations and make you indispensible to the achievement of the organization's desired results.
ITSMI training is a differentiator. It is designed to address the needs of general, or specialized roles within a service provider organization, and uniquely supports the customer view of value, desired results, and bottom line benefit.
ITSMI is proud to be recognized as the first US company to achieve the status of 'registered education provider (REP)' for the standards compliant Service Management Qualification Scheme offered by the Service Management Institute™. The SMQS is the first credential program to be approved by the American National Standards Institute as a preliminary applicant for full accreditation, and consists of ten role-based qualifications.
ITSMI is able to deliver certification classes for any of the ten credentials.
The Winter 2008 Semester begins November 1st, 2007. Find a class near you by selecting one of the following credential based links:
 Learn more about the SMQS by visiting the SM-I website here.
Service Management - How-To Clinics (Non Certification)
The Winter 2008 Semester begins November 1st, 2007. Find a class near you by selecting one of the following credential based links:
Accredited ITIL® Training Organization (ATO)
ITSMI pioneered the launch of ITIL education in the United States, was the first US company to achieve 'accredited training organization (ATO)' status, commissioned the first ITIL Service Manager class, and has successfully delivered ITIL training leading to individual certification since 1996.
Please read our cancellation policy and payment policy before registering for classes.
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