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Operational Support and Analysis (OSA) best practices. This five (5) day course provides in-depth knowledge of the ITIL® Operational Support and Analysis (OSA) areas:
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
Service Desk
Technical Management
IT Operations Management
Application Management
ITIL® V3 Capability Course OSA
Huntsville, AL August 24, 2009
Price: $2295.00 including exam
Venue: Hampton Inn Huntsville-Arsenal/South Pkway
501 Boulevard South,
Huntsville, Alabama, USA 35802
Tel: +1-256-882-2228
Call for Gov pricing
605-413-4860 ext 134
VSM Corporation dba ITSMI
If you require further assistance or wish to register an interest in attending a class when available, please contact ITSMI directly.
The IT Infrastructure Library® and ITIL®
are each a Registered Trade Mark of the Office of
Government Commerce in the United Kingdom
and other countries.
Please read our cancellation policy and payment policy before registering for classes.
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