|
|
|
The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL® version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions. The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL® versions. Prerequisite: Foundation Certificate from earlier ITIL versions (1 or 2)
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
Course Highlights
- Service Management as a practice (Awareness)
- Service Lifecycle (Awareness)
- Key Principles and Models (Awareness)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
Lesson Plan
Module 1: (30 mins)
- ITIL Qualification Scheme
Module 2: (90 mins)
- Service Management as a Practice
- Generic concepts & definitions
- Service Lifecycle Roles definitions
- Technology & Architecture
Module 3: Service Strategy (55 mins)
- Main goals & objectives
- Generic concepts & definitions
- Resources & Capabilities
- Key Principles & Models
- Service Assets as the basis of Value Creation
- Basics of Value Creation through Services
- Processes
- 4 Main activities of SS
- Objectives, basic concepts & roles
- Service Portfolio Management
- Demand Management
Module 4: Service Design (50 mins)
- Main goals & objectives, Business Value
- Generic concepts & definitions
- Service Design Package
- Key Principles & Models
- 4 P’s
- 5 Major Aspects of Service Design
- Sourcing approaches & options
- Processes: Objectives, basic concepts & roles
- Service Catalogue Management
- Information Security Management
- Supplier Management
Module 5: Service Transition (60 mins)
- Main goals & objectives, Business Value
- Generic concepts & definitions
- Configuration Management System
- Definitive Media Library
- Change Types
- Release Unit
- Seven R’s of Change Management
- Key Principles & Models
- Service V model
- Processes: Change Management
- Objectives, basic concepts & roles
- Service Asset & Configuration Mgt
- Release & Deployment Mgt
Module 6: Service Operation (60 mins)
- Main goals & objectives
- Business Value
- Generic concepts & definitions
- Event, Communication in Service Operation
- Key Principles & Models:
- Conflicting balances in Service Operation
- IT Services vs. Technology
- Stability vs. Responsiveness
- Quality of Service vs. Cost of Service
- Reactive vs. Proactive
- Processes: Incident Management
- Objectives, basic concepts & roles
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
Module 7: Continual Service Improvement (60 mins)
- Main goals & objectives, Business Value
- Key Principles & Models
- Continual Service Improvement Model
- CSI Elements
- 7 Step Improvement Process
Module 8: Review and Discuss Mock Exam
- Self Study and revision
- Final Exam 20 questions, 30 minutes, 65% pass
If you require further assistance or wish to register an interest in attending a class when available, please contact ITSMI directly.
The IT Infrastructure Library® and ITIL®
are each a Registered Trade Mark of the Office of
Government Commerce in the United Kingdom
and other countries.
Please read our cancellation policy and payment policy before registering for classes.
| |
|
