|
Lean techniques are used to increase profitability by understanding how customers define value, thus producing a distinct focus on where to reduce costs through the elimination of waste. A Lean approach has formed an integral part of ITSMI's consulting services, starting with the Enable-ITSM program and includes specific help to IT organizations wishing to exploit the ITIL framework. The ITIL version of Enable-ITSM is available as Lean-ITIL.
At the heart of lean is the determination of value. Value is defined as an item or feature for which a customer is willing to pay. All other aspects of the operational process and day-to-day activities are deemed waste. Lean is used as a tool to focus resources and energies on producing the value-added features while identifying and eliminating non value added activities.
One of the hallmarks of companies that are truly lean is a focus on continuous improvement. Although project-based changes are more typical, a lean environment lends itself to constant change. By being able to quickly identify and remove waste from the value stream, immediate gains are achieved.
The Lean-ITIL service enables even the smallest sized IT organizations to leverage the ITIL (and any other guidance) to address operational inefficiencies without the expensive and risk-laden aspects of a traditional 'ITIL implementation'.
ITSMI has specialized in service lifecycle management and continuous improvement practices since its inception in 1996. The release of ITIL Version 3 and inclusion of a service lifecycle enables, for the first time, for ITSMI to combine its expertise in a program specifically designed to help adopters of ITIL.
The Lean-ITIL service obviates the need to develop configuration management data bases (CMDB), service level agreements, service catalogs, and similar artifacts prohibitive to the small and medium sized service provider organizations.
Instead, Lean-ITIL enables the client to reuse and apply proven methods to define wasteful practices as 'problems', add statements that describe the consequential impact to the quality and cost of service, any impact to particular audiences, and to define a specific opportunity based remedy.
Lean-ITIL provides the most immediate and cost effective exploitation of ITIL available today.
Lean thinking places the focus squarely on the needs of the customer and not the process, initially. Lean-ITIL is able to take very specific customer scenarios and arrive at a micro-level improvement to existing practices. Other compelling aspects of Lean-ITIL include:
- No need for wholesale replacement of existing practices
- Vastly reduced risk of project failure
- Immediate benefit and targeted improvements
- Ability to self administer on an ongoing, repeatable basis
- No requirement for the development of any pre-requisite artifacts
- Start and stop as required
- Tangible results measured as bottom-line gains
ITSMI is committed to providing a pragmatic service based upon the identification and sustained realization of true, tangible benefits that are recognized by generally accepted accounting principles.
The IT Infrastructure Library® and ITIL®
are each a Registered Trade Mark of the Office of
Government Commerce in the United Kingdom
and other countries.
Please read our cancellation policy and payment policy before registering for classes.
| 
