|
|
|
|
Our consulting services are typically offered in the form of a configured workshop series specifically designed to achieve previously defined and agreed results, and offered on a fixed price basis. Any combination of the consulting and education programs may be used to meet the specific needs of your service management initiative.
|
Enable-ITSM is a fixed price, facilitated program custom designed to address client-specific problems, drawn from a proven library of more than 175 workshops.
Delivered through a combination of onsite and web-supported sessions over a period of 45-60 days, and supported by an Internet Service Desk, the service is especially designed to help IT organizations of less than 500 staff self
enable a service management team, saving time to production and reducing the implementation costs by as much as 75%.
 |
- Enables advantages of ITSM startegy and protects investment in ITIL for all sized organizations
- Reduced risk of project failure and increased business relevance
- Faster realization of service management objectives
- Lower cost of implementation
 Download Brochure
|
The Value-ITSM service is designed to help your organization understand and define how a service management strategy delivers value to the service provider and business organizations. This program is ideal for those organizations who require help in transforming their ITIL Version 2 process centric approach, to one in line with ITIL Verson 3, based upon the service lifecycle.
 |
- Expresses the value of service management in business terms
- Protects and matures an investment in service management, or ITIL
- Reduces the cost of implementation, training and organizational impact
- Ensures process improvement initiatives are results focused
Download Brochure
|
The Check-ITSM program provides an affordable and very targeted assessment of your organization's capability to provide information system service. The scope of the assessment is configurable, from how your organization responds and manages a specific service request, incident, or change, to the general health of one or more practices. The program can use the ITSM, ITIL (Version 2 or 3), or ISO 20000 as a base reference for all comparisons. The primary output is a report, supported by a presentation style briefing.
 |
- Targeted assessment of current practices, gap analysis, recommended courses of action
- Repeatable using your own staff resources
- Fast-track compatibility with ITSM, international standards and ITIL framework
- Single-cycle, or repeated assessment to establish baseline and benchmark performance
Download Brochure
|
|
|
|
