1. Company

World Class Service Management Consulting and Education Services

The IT Service Management Institute (ITSMI) is the trade name of Virtual Service Management Corporation, a privately owned and operated South Dakota company.

Our mission at ITSMI is to provide our customers and members with vendor independent education and consulting services of the highest quality and to help  IT organizations "Gain Visibility and Management Control over the Quality and Cost of Providing IT Services".

We have been at the forefront of the IT Service Management initiative here in the US since establishment in 1996 and are one of the three Founding members of the itSMF USA, and the Founder of the Service Management Institute.

• We have trained and help form many of our current competitors whilst remaining proudly independent. Our consultants each have over 20 years in the IT profession, many of which were served as managers, directors, or senior executives in one or more data centers.
• We are practitioners first then educators.  When we educate we prefer to facilitate rather than instruct.
• We were the first US company to be approved as an ITIL 'accredited training organization (ATO)' and to deliver ITIL Service Manager classes.  We have one of the highest pass rates in the world.7,000 customers
• We are a company that takes pride in winning business through open competition and superior quality services. 
• We continue to strive to provide the highest quality consulting and education products that help the service management professional, and service provider organizations achieve service excellence.
• We encourage comparison with our competition, many of whom we have personally trained. 
• We believe that choice is healthy motivator for us and for our customers.  Paramount in our approach is enabling fellow professionals to address their challenges in their own way, in their own time, and within the confines of their budgets.

ITSMI clients include many of the most successful service management stories in the United States and Mexico.

The Philosophy of Results-Driven Engagements

Experience

Experience and practical know-how is our platform for success. ITSMI consultants are some of the most experienced service management professionals found in the United States.

Enablement

Our primary focus is to fully enable the potential of other service management professionals by knowledge transfer, and to realize the true and full benefit of their service management strategies, initiatives and projects through targeting specific, desired results.

Empowerment

The end goal of our services is the empowerment of our clients to continue with their service management operations with the minimum amount of involvement external support and its associated added cost.

The ITSMI Approach

Scalable Services with Proven Techniques

The ITSMI approach to consultative help is based upon 'Lean', continuous, and repeatable improvement methods address specific problem areas within a service provider organization's practices. The approach includes:

• Custom Workshop-Program: all of ITSMI's services are built from a library of more than 200 configurable workshops, each designed to achieve one or more specific deliverables. Normally available in pre-configured offerings, the workshops may be reconfigured to meet the special needs of a client's situation.
• Definition of the Problem and its Impact: no change is proposed without it first being associated with a problem. All problems are described as 'problem statements', accompanied by 'impact statements' indicating the impact to one or more affected communities, and the eventual range of benefit if mitigated or eliminated.
• Leveraging the Best, Good Practices: the very latest in 'good practices', leveraged from proven sources such as the IT Service Management Body of Knowledge (ITSM)™, CobIT®, and ITIL®, and real-world experiences on similar projects, to ensure any change is appropriate, standards compliant when required, and sustainable.
• Stabilization and Socialization of the Change special services and advice are provided to ensure that any improvements planned or made are both stabilized and embedded within the receiving organizations to ensure the benefits are truly available.
• Realization of the Benefits the expected and actual benefits desired or planned from are assured, confirmed, and stated in terms accepted by all parties, especially where the benefit is financially oriented.
• Transfer and Repeatability a key ingredient of any service is cost. The cost of ownership of ITSMI solutions is lower through a concerted effort to transfer the knowledge required to maintain, sustain operations, and repeatedly apply any methods used.

Integrated, Compatible and Standards-Based Education.

All ITSMI consulting and education offerings are interchangeable, allowing custom configuration, and consistency of terms and approach. In larger organizations, the Education program can be extended to allow for the establishment of a 'Center of Excellence (COE)', whereby a custom, volume based pricing program is configured to meet the exact client requirement, in an affordable manner.